Written by: Margaret Williamson
In 2011 The Right Conversation published a research report on the importance of the quality of conversations in organisations. The organisations they interviewed all reported a positive correlation between the quality of conversation and organisational effectiveness. The argued that the quality of conversation impacts directly on:
- Employee engagement
- Relationships with key stakeholders
- “The richness and inclusiveness of strategy development”
Given that there is general agreement that conversation matters – what are leaders doing to develop the skills of dialogue in their organisations?